Support for Alphawave Customers is available 24/7 via automated support system.
Call 051 344 107 or email support@alphawave.ie and one of our engineers will be notified instantaneously.

Note: Live support is available Monday to Friday 9am – 5.30pm

If you are encountering difficulties with your internet connection please check our troubleshooting checklist to eliminate some common problems.

Troubleshooting checklist:

1
Reboot your CPE unit
  • There is a small black box with a single green light called the POE unit. This sends both power and data (broadband) to your out side antenna we installed on your house. Check that the green light is on, to restart the unit, disconnect the power cable (black wire) from the unit for about 10 seconds before replacing.
  • Make sure all cable connections are secure and there is light on your POE Unit.
2
Reboot your wireless router
  • If you are using a broadband wired or wireless router, try power cycling the router by unplugging it from the power outlet. Allow about 30 seconds for the router to boot back up again before checking if your internet connection is restored.
  • On some routers there is Reset button. It is NOT a power cycle button and will reset the router to it’s factory settings.
    DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER. THIS WILL VOID YOUR WARRANTY!
3
Reboot your computer
  • Often software problems and settings preventing your internet access from operating correctly can be cleared and reset by performing a restart on your computer.
  • If you use AntiVirus/Firewall/Internet Security software please disable the software and check connection. Make sure to renable this software if this has not solved your connection problem.
4
Email problems
  • If you are having difficulty with sending or receiving email, first check that your internet connection is working properly by visiting a reliable web page like google.com in your web browser.
  • If you can still connect to the internet, your problem may be related to your email service or settings and you should contact your email service provider for support or access the help menu on your email application.
  • For outgoing mail please use the following server:
    mail1.alphawave.ie

Frequently Asked Questions